Returns & Exchanges
At Couch Potatoes Furniture, we want you to love your new home setup; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. Please note that items must be in original condition and custom-made orders may be subject to a restocking fee.
Initiate Your Request
Contact our customer concierge team via email or phone with your order number and photos of the item to begin the return process.
Prepare for Pickup
Ensure the furniture is clean and placed in its original packaging or protected with blankets to prevent damage during transit.
Schedule a Collection
Our logistics partners will reach out to schedule a convenient window for our white-glove team to retrieve the item from your residence.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a refund to your original payment method minus any applicable shipping or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing